In combination with Financial Transaction Services (FTS), we handle all retrievals and chargebacks. Helping our customers increase their profitability is the primary objective of the Chargeback Department. Chargebacks mean fees, research and frustration. We work to make this process easier on our merchants. Our chargeback department works to make sure your money stays with you!

A chargeback occurs when a credit card customer disputes an item on their billing statement. A dispute can result from merchant error, such as a missing signature on a sales ticket or a customer complaint (i.e., damaged merchandise). Managing chargebacks is labor intensive and can detract your attention from the business of serving your customers and making money! Clients have direct access to a qualified account representative to answer questions in an efficient and timely manner.

Credit & Risk

We monitor merchants' daily processing activity utilizing a combination of robust in-house and Global Payments software. We audit several different risk factors at the merchant level to minimize fraud and loss problems for the merchant and independent sales organization or agent.

Total Client Care

We understand that your job isn't nine-to-five, so our support is available around the clock. We provide online tools that allows you to manage your program when and where it's convenient. Our Help Desk team can answer your terminal questions day or night, and our customer service team puts the solutions you need right at your fingertips. We also staff an account management team that will match you with the best products to grow your business. The sum of all these benefits is what we call Total Client Care.